Below are answers to frequently asked questions. If you do not find an answer here, please feel free to contact us.
1. What payment methods do you accept?
We accept all major debit/credit cards, PayPal and bank transfer.
2. Who is responsible for any additional taxes or duties?
US customers do not need to pay any import duties or import taxes unless specified, as they are already included in the price.
3. What's the warranty?
The Markhor M1 comes with a comprehensive warranty!
- The battery, the motor, the charger, the meter and the controller are covered for 12 months.
- The crank and chain wheel, front fork/axle and chain are covered for 6 months.
- The brake lever, throttle and sensor are covered for 3 months.
- The lighting, pedals, tires and handlebars are covered for 1 month.
Note this does not apply to rider incurred damages or normal wear and tear.
4. How do I track my order?
You can track your order from our web site using the 'Order Status' link in the top navigation under 'My Account'.
5. How do I change my order?
If you need to change the color of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.
Changing an order that has not shipped:
We cannot modify an existing order for a product swap. To change a bike or accessory on the order to a different color or product we will need to remove it from the order or cancel the entire order and refund you. From there, you can place a new order for the correct item through our website.
6. Can I cancel my order?
You can cancel your order before the item is shipped.
7. Will the production bikes be exactly like the ones pictured?
We reserve the right to make modifications in the interest of delivering a better product to you.
8. What if warranty expired or I broke it myself?
No worries, we will support and supply you the parts you require to fix your e-bike through our online store.
9. What countries are you shipping to?
Currently, we will only ship to addresses in the US. Sorry about the inconvenience for our friends from other countries. We sincerely appreciate your support and please stay tuned with our future launch plan in other countries and regions.
10. What are your delivery times?
Every seller has a different delivery period for every product. This delivery period is mentioned in front of every product on the product detail page.
11. Do you offer financing options for e-bike purchases?
We do not offer financing at our end, however you may use PayPal's financing facility at the time of checkout.
12. How do I browse and search for e-bikes on your marketplace?
To browse and search for e-bikes, simply use the search bar or explore the categories and filters available on our website. You can refine your search based on specific criteria such as brand, price range, features, and more.
13. How can I make a purchase on your marketplace?
Making a purchase is easy! Once you've found the e-bike you want, simply click on it to view the product details. From there, you can add it to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
14. Are all the e-bikes on your marketplace brand new?
We only sell brand new e-bikes.
15. How are shipping and delivery handled?
Shipping and delivery are handled by the individual sellers on our marketplace. Each seller may have their own shipping policies and options. The estimated delivery time and any applicable shipping charges will be indicated on the product listing or during checkout.
16. What if I have questions about a specific e-bike before making a purchase?
If you have any questions about a particular e-bike, you can directly contact the seller by using the "Contact Seller" button on the product page. The seller will be able to provide you with additional information and address any concerns you may have. If the "Contact Seller" button is not available, please contact us.
17. Do the e-bikes come with any warranty?
The warranty coverage for e-bikes varies depending on the seller. Many sellers offer warranties on their e-bikes, and the details of the warranty will be specified in the product listings. We recommend reviewing the warranty information provided by the seller before making a purchase.
18. How can I contact customer support for assistance?
If you need any assistance or have questions, you can reach our customer support team by using the "Contact Us" page on our website. Our dedicated support team will be happy to assist you with any queries or concerns you may have.
1. What happens if i get a puncture?
Changing a flat tire on an e-bike is the same as on a conventional bike.
2. Where can my b-bike be serviced?
E-bikes have a lot in common with any other conventional bikes. If you are experiencing an electrical problem, your best bet is to go to a bike shop that has experience with e-bikes. If you are having issues with common bike parts, like the derailleur or disc brakes that need to be adjusted, or if you simply need a tune-up, then any reputable bike shop can provide this service.
3. How easy is it to assemble?
E-bikes usually arrive fully assembled.
Just unbox, unfold (if foldable), charge the battery and you are ready to GO! The e-bikes are fully assembled and tested prior to authorized shipping. In order for the e-bike to fit into the shipping package, a few parts like the handlebar, the paddles, and the seat post will have to be reassembled. It is very easy to reassemble the bike, we provide you step by step descriptive assembly manual.
4. How do I get the spare/replacement parts?
Simply place the order through our online store and replacement parts will be shipped to you. If you need further assistance, our support team can help you purchase the correct replacement components.
1. Order Processing
As soon as an order is received and the payment is not put on hold by our payment processors (Stripe or PayPal), order is sent for processing.
The approximate delivery time is mentioned in front of every item and may face delays due to payment realization or logistic issues.
Once the order is shipped, we will send you an update with tracking information.
Processing times may vary during busy times, you will be notified of any delays by email.
2. Domestic Shipping
Shipping policies vary depending on the seller and the specific product you are purchasing. In some cases, the cost of shipping is included in the overall price of the item, while in other instances, shipping charges are calculated separately and displayed at the checkout stage of your purchase.
When you proceed to the checkout page, you will have a clear view of the total cost, including any shipping fees that apply to your order. This allows you to have a complete understanding of the expenses associated with your purchase before finalizing it.
The inclusion or exclusion of shipping charges is typically determined by factors such as the seller's business model, location, and the destination of the shipment. Sellers may choose to absorb shipping costs to provide customers with a seamless and transparent purchasing experience, while others may prefer to itemize shipping charges separately to maintain competitive pricing or account for varying shipping destinations.
By displaying shipping charges at checkout, you can make an informed decision about your purchase and evaluate the overall value and convenience. This transparency allows you to understand the breakdown of costs and choose the shipping option that best suits your needs, whether it's expedited shipping for urgent deliveries or standard shipping for more cost-effective options.
It's important to carefully review the shipping information provided at checkout to ensure you are aware of any additional charges that may apply. Some sellers may offer promotional discounts or free shipping for certain order thresholds, providing you with potential savings or incentives to explore.
Remember, shipping charges are subject to change based on factors such as the weight, dimensions, and destination of the package. Therefore, it's always recommended to review the final cost breakdown at checkout to ensure you have a complete understanding of the pricing associated with your purchase, including any shipping fees that may apply.
3. How do I check the status of my order?
When your order is shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 4 days for the tracking information to become available.
If you do not receive your order tracking information within 4 days of placing your order, please contact us.
You can also track your order status online from the website, using 'My Account -> Order Status' link.
4. Shipping to PO and BFPO boxes
Some carriers have limitations around shipping to P.O. Boxes. If you wish to have your order shipped to a P.O. Box, please contact us prior to purchase.
1. Refund and Exchange Policy
By purchasing from us, you are agreeing to the return and refund terms set out below.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging and not damaged.
Please note that all refunds and exchanges are solely dependent on the refund policy of the seller. As the operator of the online marketplace, Markhor EV Technologies does not determine the refund or exchange eligibility.
To initiate a refund or exchange, you must contact the seller directly. Their contact information can be found on the product page or in the order confirmation email. The seller will provide you with specific instructions and information regarding their refund or exchange process.
Any costs associated with the refund or exchange, such as return shipping fees, restocking fees, or handling charges, will be determined by the seller's refund policy.
If you have any questions or concerns about the refund or exchange process, please reach out to the seller directly for assistance.
2. Refund Procedure
Please understand, approved refunds may take some time and the procedure is as below.
- Pack the item back in its original form, along with any wrappings.
- Send it back to us or we may get it collected from your location.
- We will advise regarding the above.
- Once the item is received back with us we will initiate the refund process.
- Depending on how you paid us, your refund will be made.
- Sometimes this may take around 15 days.
Please note that all refunds and exchanges are solely dependent on the refund policy of the seller. As the operator of the online marketplace, Markhor EV Technologies does not determine the refund or exchange eligibility.
1. What is an e-bike?
An e-bike, or electric bike, is a bicycle equipped with an integrated electric motor that provides assistance while pedaling. The motor helps to propel the bike forward, making it easier to ride and providing an extra boost of power.
2. How does an e-bike work?
E-bikes typically have a battery-powered motor that assists the rider while pedaling. The motor is activated by pedaling or using a throttle, and it provides varying levels of assistance based on the rider's input. Some e-bikes also have features like regenerative braking, where the motor helps recharge the battery when the brakes are applied.
3. What are the benefits of riding an e-bike?
E-bikes offer several benefits, including:
- Increased range and reduced fatigue, allowing riders to travel longer distances with less effort.
- Commuting convenience, as e-bikes can navigate through traffic and provide a faster alternative to cars.
- Health and fitness benefits, as riders can still get exercise while enjoying the assistance of the electric motor.
- Environmental friendliness, as e-bikes produce zero emissions and help reduce air pollution.
- Cost savings, as e-bikes can be more economical to operate than traditional vehicles.
4. How far can I ride on a single charge?
The range of an e-bike on a single charge depends on several factors, including the capacity of the battery, the level of assistance used, terrain, rider weight, and riding conditions. Generally, e-bikes can travel anywhere from 20 to 100 miles on a single charge.
5. Are e-bikes legal?
E-bike regulations vary by country and region. In many places, e-bikes that meet specific criteria, such as maximum speed and motor power limits, are considered bicycles and can be ridden on bike lanes and paths. However, it is important to check the local laws and regulations regarding e-bike usage in your specific area.
6. How fast can an e-bike go?
The maximum speed of an e-bike depends on various factors, including local regulations and the motor's power. In general, most e-bikes have a maximum assisted speed of around 20 to 28 mph (32 to 45 km/h). Speed pedelecs, which are classified as faster e-bikes, can reach higher speeds of up to 28 to 45 mph (45 to 72 km/h) with pedal assistance.
7. Can I ride an e-bike without pedaling?
It depends on the type of e-bike. Some e-bikes have a throttle mode that allows riders to engage the motor without pedaling, similar to a scooter. However, many e-bikes require pedaling to activate the motor assistance.
8. How long does it take to charge an e-bike battery?
Charging times for e-bike batteries vary depending on the battery capacity and the charger used. On average, it takes around 3 to 6 hours to fully charge an e-bike battery. Some fast chargers can significantly reduce charging times.
9. Can I use an e-bike in rainy or snowy conditions?
Most e-bikes are designed to withstand light rain and normal weather conditions. However, it's recommended to check the manufacturer's guidelines for specific information on weather resistance and maintenance tips. Riding in heavy rain or snowy conditions may require additional precautions and care.
10. Are e-bikes suitable for all ages and fitness levels?
Yes, e-bikes are suitable for a wide range of ages and fitness levels. The adjustable assistance levels allow riders to choose the desired level of exertion. E-bikes can be particularly beneficial for individuals who want to incorporate exercise into their routine but may have physical limitations or prefer a less strenuous ride.
1. What is an e-scooter?
An e-scooter, or electric scooter, is a two-wheeled personal transportation device powered by an electric motor. It is designed for short-distance travel and offers a convenient and eco-friendly alternative to traditional scooters or cars.
2. How does an e-scooter work?
E-scooters are battery-powered and feature an electric motor that propels the scooter forward. They are typically operated by using a throttle or engaging the motor by pushing off with your foot. The motor provides the necessary power to move the scooter, reducing the need for manual kicking or pedaling.
3. What are the benefits of riding an e-scooter?
Riding an e-scooter offers several benefits, including:
- Convenience: E-scooters provide a quick and efficient mode of transportation, particularly for short distances and congested urban areas.
- Eco-friendly: E-scooters produce zero emissions, promoting cleaner air quality and reducing environmental impact.
- Cost-effective: E-scooters are generally more affordable to operate than traditional vehicles, saving on fuel and parking expenses.
- Health and fitness: Riding an e-scooter can be a fun way to incorporate physical activity into your daily routine, especially if you use the scooter in combination with manual kicking.
4. How fast can an e-scooter go?
The speed of an e-scooter can vary depending on various factors, including the model, motor power, and local regulations. On average, e-scooters can reach speeds of 15 to 20 mph (24 to 32 km/h), with some models capable of higher speeds.
5. How far can I travel on a single e-scooter charge?
The range of an e-scooter depends on factors such as battery capacity, rider weight, terrain, speed, and riding conditions. In general, e-scooters can travel anywhere from 10 to 30 miles (16 to 48 km) on a single charge.
6. Are e-scooters legal?
The legality of e-scooters varies by jurisdiction. Some cities or countries have specific regulations and restrictions on where e-scooters can be ridden and under what conditions. It's essential to familiarize yourself with the local laws and regulations regarding e-scooter usage in your area.
7. Can I ride an e-scooter on bike lanes or sidewalks?
he rules regarding e-scooter usage on bike lanes or sidewalks depend on local regulations. In some areas, e-scooters are allowed on bike lanes, while in others, they may be restricted to roads or specific designated areas. It is important to adhere to the local laws and follow any guidelines provided by the authorities.
8. How long does it take to charge an e-scooter battery?
Charging times for e-scooter batteries can vary depending on the battery capacity and charger type. Generally, it takes around 3 to 8 hours to fully charge an e-scooter battery. It's recommended to follow the manufacturer's instructions and guidelines for optimal charging practices.
9. Are e-scooters suitable for all ages?
E-scooters are generally designed for adult use. However, some models may be suitable for older teenagers or children, depending on local regulations and guidelines. It's crucial to check the recommended age and weight limits specified by the manufacturer before allowing younger riders to use e-scooters.
10. Do I need any protective gear when riding an e-scooter?
It is strongly recommended to wear protective gear when riding an e-scooter. This includes a helmet, knee pads, elbow pads, and appropriate footwear. Wearing protective gear can help minimize the risk of injuries and ensure a safe riding experience.
1. What is an electric wheelchair?
An electric wheelchair, also known as a power wheelchair, is a mobility device designed to assist individuals with limited mobility. It is equipped with an electric motor and a battery system that allows for motorized movement and maneuverability.
2. How does an electric wheelchair work?
Electric wheelchairs are powered by rechargeable batteries. The user controls the movement and direction of the wheelchair through a joystick or control panel. The electric motor propels the wheelchair's wheels, providing ease of movement and reducing the physical effort required for mobility.
3. Who can benefit from using an electric wheelchair?
Electric wheelchairs are beneficial for individuals with mobility limitations, such as those with physical disabilities, injuries, or medical conditions that affect their ability to walk or self-propel a manual wheelchair. They provide increased independence and mobility for individuals with limited strength or endurance.
4. What are the advantages of using an electric wheelchair over a manual wheelchair?
Electric wheelchairs offer several advantages, including:
- Increased mobility: Electric wheelchairs are motorized, eliminating the need for manual pushing and reducing fatigue.
- Independence: Users can operate an electric wheelchair with minimal physical effort, providing greater freedom and autonomy.
- Enhanced maneuverability: Electric wheelchairs often have features like power steering and customizable controls, allowing users to navigate tight spaces and turn with ease.
- Long-distance travel: Electric wheelchairs have extended battery life, enabling users to cover longer distances without the need for frequent manual propulsion.
5. How long does the battery of an electric wheelchair last?
The battery life of an electric wheelchair depends on various factors, including the type of battery, the terrain, user weight, and speed. Generally, electric wheelchair batteries can last anywhere from 8 to 20 miles (13 to 32 kilometers) on a full charge. It is recommended to check the specifications of the specific wheelchair model for more accurate battery life information.
6. Can electric wheelchairs be used outdoors?
Yes, electric wheelchairs are designed to be used both indoors and outdoors. They are equipped with sturdy wheels and suspension systems to handle various terrains, including pavement, sidewalks, and uneven surfaces. However, it's important to consider the specific wheelchair's specifications and recommended usage guidelines.
7. Are electric wheelchairs covered by insurance?
Coverage for electric wheelchairs through insurance can vary depending on the individual's insurance plan and medical necessity. It is advisable to check with the insurance provider to determine if electric wheelchairs are covered, the specific requirements for coverage, and the process for obtaining reimbursement or assistance.
8. Can electric wheelchairs be transported in vehicles?
Many electric wheelchairs are designed to be easily transportable. They can be disassembled or folded, allowing for convenient storage and transportation in vehicles. However, it's essential to check the wheelchair's specific dimensions and weight capacity to ensure compatibility with the intended vehicle.
9. How do I maintain an electric wheelchair?
Electric wheelchairs require regular maintenance to ensure optimal performance and longevity. This may include checking and inflating tires, cleaning the wheelchair frame, charging the battery as recommended, and scheduling periodic inspections by a qualified technician. It is advisable to refer to the manufacturer's guidelines for specific maintenance instructions.
10. Can I customize an electric wheelchair to suit my needs?
Yes, electric wheelchairs often offer customizable features to accommodate individual needs. These may include adjustable seating options, specialized controls, additional accessories, and seating modifications. It's advisable to consult with a healthcare professional or wheelchair specialist to determine the best customization options based on your specific requirements.
1. Are Electric Bikes Legal? What are the Limits?
The link below has deep explanation of electric bike laws.
2. Are Electric Scooters Legal? What are the Limits?
The link below has deep explanation of electric scooter laws.