Warranty
Markhor e-bikes and other brands sold on our website come with comprehensive warranties.
All warranties are covered by their respective manufacturers/suppliers.
Every product has a different warranty cover and is mentioned againt each product.
Most of the times, following parts are covered.
- The battery, the motor, the charger, the meter and the controller.
- The crank and chain wheel, front fork/axle and chain.
- The brake lever, throttle and sensor.
- The lighting, pedals, tires and handlebars.
Warranty periods are mentioned against each product separately.
If a customer encounters a problem with a product, the manufacturer/supplier will take responsibility for resolving the issue as quickly as possible. They will work directly with the customer to diagnose the problem and find a solution that satisfies everyone involved. This direct line of communication between the manufacturer/supplier and the customer helps to ensure a speedy resolution and minimize any inconvenience.
Note: Warranty does not apply to rider-incurred damages or normal wear and tear.
Service
E-bikes have a lot in common with any other bikes.
If you are experiencing an electrical problem, your best bet is to go to a bike shop that has experience with e-bikes.
If you are having issues with common bike parts, like the derailleur or disc brakes that need to be adjusted, or if you simply need a tune-up, then any reputable bike shop can provide this service.
We also carry useful videos that can help you fix most of the issues.
*We are always working on improvement of our products and services, so data on this website is subject to change without notice